Maxi Zoo Salon Services
Terms & Conditions
1. Scope of Application
These General Terms and Conditions (“GTC”) apply to the provision of the Maxi Zoo Salon Services (“Contractual Services”) by Maxi Zoo Salon (“Contractor”) commissioned by the Pet Owner. The name, address and contact details of the respective contractor can be found on the https://www.maxizoo.ie/serviceworld/salons/ website.
2. Subject matter of the contract
2.1 The object of the contract is the provision of the contractual services. The nature and scope of the contractual services result from the order confirmation and relate in particular to the professional animal and animal hair care of the animal or animals (“animal”) of the animal owner.
2.2 The place of performance is the salon of the contractor selected by the animal owner.
2.3 The contractual services are generally only provided for the animals named on the website.
2.4 The Contract Services are not offered for dangerous or aggressive animals.
2.5 Dangerous animals are those that belong to an animal species that experience has shown to be likely to pose a risk to life, health, property or possession; this includes, in particular, animals of a wild species that can cause considerable injury to humans through physical force, poisons or behaviour and are generally dangerous by their nature, regardless of individual characteristics.
2.6 An animal is aggressive if, due to its special predisposition, there is a risk that it will injure human life, limb or health; this includes, in particular, animals that are to be regarded as dangerous due to their behaviour, because they are classified as dangerous by an authority (e.g. failed character test), have developed a willingness to fight, aggressiveness, sharpness or other characteristics comparable in their effect beyond the natural level, have injured a human being, unless this is necessary for defence on the occasion of a criminal offence or out of the elementary instinct of self-preservation. of the animal, have bitten an animal without having been attacked themselves or have bitten another animal in spite of its obviously recognizable, species-customary submission gestures and have not only slightly injured it, have repeatedly jumped at people in an aggressive or threatening manner or have shown other aggressive behavior that does not arise from the animal’s elementary instinct of self-preservation or have shown through their behavior, that they chase or tear other animals.
3. Conclusion of Contract
3.1 The services presented on the website, in the salon and these T&Cs are subject to change and non-binding.
3.2 The pet owner has the choice of booking the contractual services via the online booking portal or at their desired salon. The telephone number of the desired contractor are stored on the website.
3.3 The prerequisite for booking via the online booking portal is the creation of a Maxi Zoo customer account. In the Maxi Zoo Salon online booking portal, the pet owner can choose the service he wants. By filling in the “confirm booking” section, the pet owner submits a binding offer to conclude the contract for the desired contractual services. The contract for the provision of the contractual services shall be concluded upon acceptance of the contract offer by booking confirmation by the Contractor by text message (“Booking Confirmation”). In this booking confirmation, the Contractor will send the animal owner the text of the contract consisting of GTC and a description of the contractual services on a durable data carrier. The same applies to a booking by phone. In this case, the contract for the desired Maxi Zoo Salon contractual services is concluded by the order confirmation of the contractor.
4. Obligations of the animal owner
4.1 The pet owner is obliged to provide truthful information during the booking and to provide all necessary information that is necessary for the contractual services.
4.2 The Pet owner assures that:
4.2.1 he/she is the owner of the animal to be cared for and the animal is not encumbered with the rights of third parties;
4.2.2 the animal does not suffer from a contagious disease and there is no suspicion of such a disease at the time the service is provided;
4.2.3 the animal is neither dangerous nor agressive.
5. Cancellation and modification
5.1 The animal owner is entitled to cancel or change the contractual services free of charge up to 24 hours before the agreed service date; whereby changes shall only become effective upon a corresponding confirmation of the change by e-mail by the Contractor.
5.2 Cancellations made later than 24 hours before the agreed service date may be invoiced in full.
6. Remuneration and invoicing
6.1 The remuneration shall be based on the prices valid on the Website at the time of the order and the prices displayed in the Contractor’s salon as well as the remuneration agreed between the parties as set out in the contract confirmation.
6.2 The remuneration for the receipt of the contractual services is to be paid in cash, by credit or debit card at the Contractor’s salon.
6.3 Cancellation fees will be charged to the pet owner.
7. Liability
7.1 The Contractor shall be liable to the animal owner for damages – regardless of the legal basis – within the scope of fault-based liability in the event of intent and gross negligence.
7.2 In the event of simple or slight negligence, the Contractor shall only be liable, subject to statutory limitations of liability (e.g. care in its own affairs; insignificant breach of duty):
7.2.1 for damage resulting from injury to life, limb or health (i.e. death or personal injury), and
7.2.2 for damages resulting from the breach of a material contractual obligation (obligation, the fulfilment of which is essential for the proper performance of the contract in the first place and on the fulfilment of which the other party regularly relies and may rely); in this case, however, liability is limited to compensation for the foreseeable, typically occurring damage.
7.3 The limitations of liability in Section I 7.2 do not apply in the event of fraud or fraudulent misrepresentation. In addition, any mandatory legal liability, in particular under the Product Liability Act, remains unaffected.
7.4 The limitations of liability resulting from Section I 7.2 shall also apply to executive bodies, legal representatives, employees, employees and vicarious agents and/or other persons for whose fault the Contractor is liable in accordance with the statutory provisions.
7.5 The Contractor shall not be liable for disruptions to performance due to events that are unforeseeable, unavoidable and through no fault of its own (“Force Majeure Event”). The Contractor shall inform the animal owner immediately after the occurrence of a force majeure event.
8. Cancellation policy
If the pet owner is a consumer (i.e. a natural person who books the service for a purpose that cannot be attributed to your commercial or self-employed professional activity), he or she has a right of withdrawal in accordance with the statutory provisions.
9. Right of withdrawal
You have the right to withdraw from this contract.
The withdrawal period is 24 hours prior to the appointment.
In order to exercise your right of withdrawal, you must inform the salon commissioned by you of your decision to withdraw from this contract by means of an unequivocal statement (e.g. a letter sent by post or an e-mail) to the contact details provided on the website and to you at the time of conclusion of the contract. You can use the attached model withdrawal form for this, but it is not mandatory.
In order to comply with the withdrawal period, it is sufficient that you send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.
Sample withdrawal form
Sample withdrawal form
(If you wish to withdraw from the contract, please fill out this form and return it.)
– To [insert the name, address and e-mail address of the entrepreneur by the entrepreneur]:
– I/we (*) hereby withdraw from the contract entered into by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*)
– Ordered on (*)/received on (*)
– Name of consumer(s)
– Address of the consumer(s)
– Signature of the consumer(s) (only if notified on paper)
– Delete date
__________
(*) as appropriate.