1 Right of cancellation
You have the right to cancel this contract within fourteen days without providing grounds. The cancellation period is fourteen days from the date on which you or a third party named by you who is not the shipping company has taken possession of the last partial shipment or last piece. To exercise your right of cancellation, simply inform us at the following address:
Costumer service Maxi Zoo / Fressnapf online shop
c/ o Arvato distribution GmbH
Lösnitz Mark 100
D- 06780 Großzöberitz
Phone number*: 021 601 9483
*(available Monday to Friday from 9 am to 6 pm).
with a clear declaration (e.g., via e-mail) that you have decided to cancel this contract. You can use the enclosed template cancellation form to do so, although this is not required. The form is available at: 12.05.2022 Canncellation Form. Sample cancellation form Sending the notification that you will be exercising your right of cancellation before the end of the 14-day cancellation period shall be regarded as having cancelled within the cancellation period.
2 Consequences of cancellation
If you cancel this contract, we will repay all payments we have received from you promptly and at the latest within fourteen days from the date on which we receive notification that you are cancelling this contract. You should return the goods by repackaging the goods appropriately and using the return prepaid label included in the packaging you received from us to return the goods to us by standard delivery post. Any additional costs resulting if you selecting another type of delivery will be for your cost and will not be reimbursed by us. You must return the goods promptly and at the latest within fourteen days from the date on which we receive notification that you are cancelling this contract. We will use the same payment method to repay the funds that you used during the original transaction, unless otherwise agreed; in no case will you be charged any fees in relation to the repayment.
We can refuse repayment until we have received the returned goods, or until you have provided verification that you returned the goods, whichever comes first.
You must promptly return the goods, and at the latest within fourteen days from the date on which you inform us that you are cancelling the contract. The deadline is considered fulfilled if you send the goods before the end of this fourteen-day period. You are only liable for any lost value of the goods if this lost value results from your handling of the goods in a manner not necessary to check their properties, characteristics, and proper function. The right of cancellation shall not apply in respect of goods that can spoil quickly or that have a short expiration date (perishable goods). The right of cancellation shall furthermore not apply to sealed goods that are not appropriate for returning for reasons of health protection or hygiene, if their seal was removed after delivery.
End of the cancellation policy