This is how we handle product reviews in the Maxi Zoo online shop

Every customer has the opportunity to submit a product review, whether they have purchased the product in an online shop or in a store. This gives every customer the chance to express their views on a product. The following options are available for this purpose:

A review can be submitted on every product page by clicking on Write a review.

In My Account under Orders, a review can be submitted for each of the products ordered.

If you have subscribed to the Maxi Zoo Newsletter, you will automatically be sent an email with a review request 21 days after an online order.

Product reviews can be found on the relevant product pages. To ensure clarity, these reviews are combined for products with several versions (e.g. size, weight), i.e. all reviews of the individual versions are presented together on the product page.

Reviews can be sorted on the product pages according to a variety of criteria such as Most Relevant, Most Helpful, Descending and Ascending Rating, Most Recent. The most relevant criteria is preset. In addition to a detailed product review text, these reviews may also contain photos of the reviewer and/or may have been declared "helpful" by other customers. In some cases, there is a size rating, which provides information on whether the product is too big, too small or perfect, for example, in terms of fit. Product reviews that come directly from a manufacturer may also be included. These are marked with the note "Originally published on MANUFACTURER'S PAGE". In addition, reviews are posted within the Fressnapf Group (including Maxi Zoo). For example, if a product review is written in France, it is also visible on all Fressnapf Group country shop pages. Customers can use the Google Translate function to have the product review translated into the language of the country in question.

Each product review is marked with a badge that indicates its verification status.

Verified online purchase: Proof of online purchase within the Fressnapf Group.

Store purchase: No clear proof available that the purchase was made in-store. However, the review has been checked for its authenticity and published.

Product tester: The product was made available to a group of testers from the service provider Bazaarvoice, who wrote a review as part of the process. The subject only received the product for testing.

No declaration: Reviews can also be submitted at a later date; in this case, verification is no longer technically possible, but the review is still checked for authenticity and published.

Reviews including the review name (pitch name) cannot be deleted or changed later. All reviews are checked according to the usage guideline above. You can use the contact form to request that a review be deleted if a false statement has been made or a wrong picture has been erroneously uploaded. We will then actively inform you about the deletion by email; you may write a new review, if you wish.

No published product reviews shall at any time constitute a statement and/or claim by Fressnapf Tiernahrungs GmbH. Fressnapf Tiernahrungs GmbH reserves the right to delete contributions at any time without having to provide any reason, or reject them before they are published. This particularly applies to contributions that are clearly inaccurate or irrelevant as regards subject matter (e.g. spam or fake reviews) and/or in where there has been an infringement of third party rights (e.g. copyrights and/or personal rights). The content of product reviews describing injury or potential injury to pets will be rejected. In such cases, please use the contact form to get in touch with us directly, as direct contact and examination of the facts is required in order to be able to accurately follow up individual cases.

Bird care & hygiene

Bird care & hygiene