Do you have any questions? You will find all answers here!

Frequently asked questions

Where is my delivery? How long does the shipment take?

How can I amend or cancel my order?

Why haven’t all my items been delivered?

I no longer want some of the items. How can I cancel or return my order?

Topic-related answers

Ordering & Delivery

Where can I find out when my order will be shipped?

Is there a minimum order value and shipping cost for my order?

What are the payment options?

Returns & complains



Reimbursement of costs

Payment & invoice

Payment methods

Reminder despite payment or return

My account

Everything at a glance

Sign up and login

Email address

Delete my account & data

Vouchers & Promotions

Why can't I redeem my voucher?

Where can I find current promotions and discounts?

What is a new customer discount?

Other topics

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Call our customer support line on 021 601 9483 which is available from Monday to Friday from 12 p.m to 4 p.m