Product Evaluations

Evaluations cannot be deleted or changed. All evaluations are authentic and truthful, regardless of whether they are positive or negative. However, if you would like to delete your evaluation because, for example, you would like to revise your opinion about a product or ave accidentally uploaded the wrong picture, please use our contact form. We will then inform your via email of the deletion and, if necessary, you can write a new evaluation.

Generally it is possible to submit one evaluation per user per item. Unlike services, products don’t change. Should a product have been revised or further developed, the product will receive a new item number and can therefore be evaluated again.

Every evaluation is reviewed by our service provider, Bazaarvoice. First, they are filtered according to our Terms of Use and, in the next step, all evaluations are moderated by real people. This means that the contents are read and classified to check whether the evaluation is authentic and the contents relate to the product.

An evaluation may be rejected if statements, for example, do not comply with the Terms of Use (e.g. copyright, inclusion of personal information, inclusion of a competitor or price, etc.). Evaluations may also be rejected if there is a concrete statement that, for example, a pet as been injured by a Maxi Zoo item. In such cases, we would prefer to be in contact with you directly before an evaluation is submitted in order to be able to offer assistance and act much more quickly. If such an event as taken place, please contact us directly via the contact form.

We recommend evaluating an item when it is used. If you receive an item, you will likely wish to quickly offer your pet a new place to lie down or let it drink from its new bowl. This may be the best way to assess its functionality and the satisfaction of your pet.

Questions and answers cannot be deleted or changed directly. All entries are supposed to be authentic and truthful. However, if you would like to delete something because, for example, you would like to revise your statement about a product after contacting our Customer Service, or because you accidentally made a statement that was not true, then please use the contact form. We will inform you of the deletion via email.

If you click directly on the customer question, you can see all of the corresponding answers.

Every question and answer is reviewed by our service provider, Bazaarvoice. First, they are filtered according to our Terms of Use and, in the next step, all evaluations are moderated by real people. This means that the contents are read and classified to check whether they are really questions and answers which also respond to other customers or might be helpful.

Rejections may occur if contents, for example, do not comply with the Terms of Use (e.g. copyright, inclusion of personal information, inclusion of a competitor or price, etc.). Questions and answers may also be rejected if they are not related to the product, but rater to the availability of the product, delivery status, etc. Questions & Answers about your order or delivery can be found on our Help pages.