20.05.2022 - Reading time: 1 minutes
Do you have questions about product evaluations or would you like to know how customer questions and answers work? You can find all of the relevant information here!
Information on product evaluations
How can I evaluate a product?
- On every product page, an evaluation can be submitted by clicking on Evaluate Product, regardless of whether the product has been purchased in a store or in the Online Shop.
- In My Account under Orders, you can submit an evaluation of products you have ordered at any time.
- If you are registered for the Maxi Zoo Newsletter, you will automatically be sent an email with an evaluation request 21 days after an online order.
Can I delete or change my evaluation?
How often can I submit an evaluation of a product?
How and by whom are the evaluations reviewed?
When is an evaluation rejected?
When is it a good idea to submit an evaluation?
Information on customer questions and answers
Who can I ask if I ave a question about a product?
- On any product page, click on Ask a Question.
Can I delete/change my question or answer?
Where can I see whether a question as more than one answer?
How and by whom are customer questions and answers checked?
Why was my questions or answer rejected?
Did you not find your answer? Contact us personally.
You can find more help topics and information regarding your order on our Help pages.
Can we help you personally? Our customer service will be happy to help you and answer your query as quickly as possible.