Legal Warranty & Manufacturer's Warranty
Starting on September the 27th in 2026, information regarding statutory warranty rights within the EU will be more standardized.
The new EU label is intended to show consumers at a glance that statutory warranty rights apply to the product they have purchased.
The label features a standardized design and a QR code that can be scanned to access further information on statutory warranty rights.
The label does not change the statutory warranty rights. Above all, it ensures that information provided to consumers is consistent and more easily recognizable.
Your rights when shopping in our onlineshop or at our stores
When you purchase a product, you have legal rights as a consumer. These rights apply regardless of whether the manufacturer also offers a voluntary warranty.
On this page, we explain in simple terms what the statutory warranty means, what a manufacturer’s warranty is, and how you can recognize the corresponding EU labels.
Your legal rights remain in effect even if a manufacturer’s warranty is also offered for a product.
A Brief Overview
Statutory Warranty - What Is It?
The Manufacturer's Warranty
The new EU labeling system
Warranty & Guarantee - What's the difference?
Statutory Warranty | Manufacturer’s Warranty | |
|---|---|---|
Basis | Legal Requirements | Voluntary Commitment |
Mandatory? | Yes | No |
Who is generally responsible? | Seller | Manufacturer or Warrantor |
Duration? | Generally 2 years in the EU | Specified by the guarantor |
Additional Services | Required by law | Depending on the warranty terms |
Do they exist independently of one another? | Yes | Yes |
Important: A manufacturer’s warranty does not replace your statutory warranty rights. The warranty is an additional, voluntary benefit.
How do I handle a defect in my products?
If you discover a defect in a product after purchase, please contact our customer service team.
We will review your case and let you know the next steps.
If possible, please have your order number and information about the affected product ready.