• Free Shipping for orders over €49
  • 30 Days’ Free Return

Do you have a question about the Maxi Zoo Club? How can we help you?

Registering for the club

What is the club and what benefits do I have as a member of the club?

Do I have to pay a fee to become a member of the club?

How can I register my puppies/kittens for the club?

My pet is 11 or 12 months old, is it still worth registering?

Welcome gift

What welcome gift will I receive for my puppy or kitten?

When and where can I collect my welcome gift?

Can I still change the store where I can collect my welcome gift?

Club newsletter

I no longer wish to receive specific newsletter with advice on puppies/kittens. What can I do?

How can I unsubscribe from the newsletter?

My data

Is my data secure in the club?

How can I change my personal data such as my address?

How can I change the data of my animal?

What can I use the access data of the Maxi Zoo customer account for?

Unsubscribing from the club

How long does membership of the club last?

How do I unsubscribe from the club?

Registration before 29/03/2021

All information, if you registered for the “Puppy Club” before 29/03/21

Were we unable to answer your question? Contact us personally!

Our customer service will be happy to help you and answer your query as quickly as possible.


To the contact form


Or call us: 

02151-4115760, Monday to Saturday, 8:00 am to 8:00 pm