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Do you have a question about the Tracker?

Frequently asked questions

How does tracking my dog work?

How current is my dog’s location?

Are all walkies displayed as an activity?

Why was an activity / route not recorded?

How do I charge the Tracker and where can I see the charging status?

General questions

How big and heavy is the Tracker?

Can the Tracker also be used for cats?

Can I connect several smartphones to the Tracker?

Tracking, GPS, mobile communications

How does tracking my dog work?

Do I need a SIM card and a mobile phone contract for tracking?

Over what distance does the tracking work?

Does the tracking also work in my area?

How exact is my dog’s location?

How current is my dog’s location?

Why does the Tracker display no or an incorrect GPS position?

Why do the Tracker and smartphone display different GPS positions?

Activities and routes

How does the recording of activities and routes work?

Are all walkies displayed as an activity?

Why is the starting point of the activities / route missing?

Why was an activity / route not recorded?

Battery life and charging

What is the battery life of the Tracker?

How do I use the Tracker for optimal battery life?

How do I charge the Tracker and where can I see the charging status?

Costs

Why is the Maxi Zoo Dog Tracker so cheap?

Why don’t I need a subscription?

Do I have to expect running costs after the first two years?

Are you unable to find your answer?

Contact us personally!

 

Our customer service will be happy to help you and answer your request as quickly as possible.

 

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